FAQ

Write to us at contact@oviany.com with your order number, the model, the part reference, and a photo of the corresponding page of the manual. Please specify whether the problem was found upon opening or during assembly. For a part lost or damaged during use, replacement or shipping fees may apply; they will be communicated to you before confirmation. See our Returns and Refunds page for the terms of coverage.

Consult the instructions for your model and avoid forcing the parts. If you get stuck, send us the model name, the manual step, and a photo to contact@oviany.com so we can help you.

The payment methods offered include credit card, PayPal, Shop Pay, Apple Pay, Bancontact, and Klarna, depending on the options available for your purchase. The payment methods actually offered are displayed at the time of payment.

For a request before shipping, write to us as soon as possible at contact@oviany.com with your order number. Once shipped, the order can no longer be changed or stopped during transit. For a return after receipt, see our Returns and Refunds page.

See our Delivery page for the list of announced destinations. The availability of delivery to your address is confirmed at the time of the order.

Delivery is estimated at 3 to 5 business days after shipping, to which are generally added 1 to 2 business days of preparation, i.e., 4 to 7 business days in total. The fees are €3.99 or €4.99 depending on the European destination, free from €65. For the United Kingdom: £5, free from £60. See our Delivery page for the details of the countries.

You receive an email with the tracking information after shipping. The initial information may take some time to appear.

Yes, the items from the same order can be shipped separately. See the tracking information received by email for each shipment.

The needs vary depending on the model. See its product page and its manual to know the accessories provided and the materials that may be necessary.

Compare the difficulty level and the assembly time indicated on the product pages. The number of pieces is not enough to determine the difficulty: choose a model suited to your experience and the time you want to devote to it.

The time varies depending on the model, your experience, and your pace. Each product page indicates an estimate: plan to spread out the longest builds over several sessions.

See the recommended age and the warnings specific to each model on its product page and its packaging. Do not choose a kit solely based on its appearance or its number of pieces.

Not at the moment. However, you can have your order delivered directly to the person of your choice: simply indicate their address when ordering.

See our Returns and Refunds page for the deadlines, fees, and expected condition of the product. Contact us before returning your item to receive the instructions.

The terms and deadlines are detailed on our Returns and Refunds page. Additional time may be required for your bank to display the funds in your account.